FAQ
Welcome to the frequently Asked Questions page of Lev3lsLA! To ensure a smoother shopping experience for you, we have compiled a list of the most frequently asked questions by customers along with detailed answers. If you don't find the answer here, please feel free to contact our customer service team at any time.
Where are the hats of Lev3lsLA produced?
All Lev3lsLA hats are designed and produced in Los Angeles, USA. We strictly select fabrics and pay attention to every detail to ensure that the hats are comfortable, durable and have a unique style. Some styles are handcrafted in limited quantities to ensure that each hat is unique.
2. How to choose the right hat size?
Most of our hats are of standard size and can adjust the head circumference. Please check the size guide on the product page before purchasing. If you have any questions about the size, you can get suggestions through customer service. We will provide professional recommendations based on your head circumference and preferences.
3. Can hats be customized?
Some models of Lev3lsLA offer customization services, including color matching or special embroidery. Please check the customization options on the product page or contact our customer service team to learn about the specific customization process and costs before placing an order. Customized products may require additional processing time.
4. How long does it take to process the order and ship it?
Standard orders: Usually processed within 1 to 3 working days (excluding weekends and holidays).
Customized or limited edition: The processing time may take 5 to 7 working days. The specific time will be stated on the product page or in the order confirmation email.
After shipment, you will receive a logistics tracking number, allowing you to check the status of your package in real time.
5. Which transportation methods are supported?
We offer a variety of transportation methods
Standard Shipping: Delivery within the United States within 3 to 7 working days.
Expedited Shipping: Delivery within the United States within 1-3 working days.
International Shipping: It is expected to take 7 to 21 working days, depending on the destination country and customs.
6. How is the freight calculated?
The shipping fee is automatically calculated based on the order weight, mode of transportation and delivery address, and is displayed at checkout. Some promotional activities may offer free standard shipping service. For specific details, please refer to the activity details.
7. How to return or exchange goods?
If you are not satisfied with the product, you can apply for a return or exchange within 30 days of receiving it. Returned goods must be brand new, unused, in their original packaging and with attached accessories. Return requests should be sent to support@lev3lsla.com
You can submit it via private message on social media. We will review it within 24 hours and provide you with the return address and operation guide.
8. Who will bear the shipping cost for returns not due to quality issues?
For returns not due to quality issues (such as personal preference or inappropriate size), the shipping cost shall be borne by the buyer. If the goods have quality issues, are damaged during transportation or wrongly dispatched, Lev3lsLA will cover the return shipping cost and offer a full refund or exchange service.
9. What are the payment methods?
We accept major credit cards, debit cards and some electronic payment methods (such as PayPal). The checkout process is securely encrypted to ensure the security and reliability of your payment information.
10. How to check the order status?
After each order is dispatched, you will receive an email containing the tracking number. The tracking number can be used to check the status of the package on the logistics company's website or our official website. If there is any abnormality, please contact our customer service team at any time.
11. What should I do if there are quality problems with the goods?
If you find any defect, damage or wrong delivery of the goods after receiving them, please contact us within 48 hours and provide photos as proof. We will prioritize your processing, including exchanges or full refunds, to ensure a worry-free shopping experience for you.
12. Are international orders subject to tax or customs duties?
International orders may incur import duties, value-added tax or other charges, which are borne by the buyer. Lev3lsLA is unable to control or bear delays caused by customs detention or taxes. Please confirm the relevant regulations of your country before placing an order.
13. How to contact customer service?
You can contact us in the following ways:
Email: support@lev3lsla.com
Send a private message on Instagram/Facebook: @Lev3lsLA
14. Can I apply for bulk orders or cooperation?
Welcome to contact us to discuss wholesale, cooperation or customized projects. Please contact us via our official email and provide the details of your requirements. Our team will reply as soon as possible.
Summary
Lev3lsLA is committed to providing every customer with comfortable, fashionable and high-quality hats, while ensuring a smooth shopping process and considerate service. Whether it's product consultation, order tracking or return and exchange services, we will provide you with support with a professional and patient attitude. Thank you for choosing Lev3lsLA. Let us accompany you to showcase your unique personality and confident demeanor.