Transportation policy

Thank you for choosing Lev3lsLA! We are committed to providing every customer with high-quality hat products, while ensuring that your order can be delivered safely and quickly. The following is our detailed transportation policy to help you better understand order processing, shipping and logistics information.

Order processing time
All orders will be processed within 1-3 working days (excluding weekends and public holidays). During the processing period, we will carefully check your order information, product inventory and packaging materials to ensure that each hat is delivered to you in the best condition. Please note that some custom-made or popular styles may require a slightly longer processing time. However, we will promptly notify you of the estimated shipping time after your order is placed.

Mode of transportation and cost
Lev3lsLA offers a variety of transportation methods to meet the needs of different customers:

Standard Shipping: It is expected to be delivered within the United States within 3 to 7 working days.

Expedited Shipping: It is expected to be delivered within the United States within 1-3 working days, suitable for customers who need quick delivery.

International Shipping: The specific delivery time varies depending on different countries and regions, generally ranging from 7 to 21 working days.

The shipping cost will be automatically calculated based on the order weight, mode of transportation and delivery address, and will be displayed at checkout. For some promotional activities, we may offer free standard transportation service. For specific information, please refer to the activity details.

Logistics tracking
Each shipping order will be provided with a tracking number. You can check the status of your package in real time through our official website or the website of the logistics company. Once your order is dispatched, we will send you the tracking information via email or text message. Please note that international transportation may be delayed due to customs inspection or local logistics conditions.

Packaging and Safety
We are well aware that each hat represents your personality and taste, so we pay extra attention to the packaging. Each hat is packaged in a dust-proof and pressure-resistant way to ensure it is not damaged during transportation. At the same time, we will also mark on the packaging as fragile or handle with care to facilitate proper handling by logistics and transportation personnel.

Delays and problem handling
Although we cooperate with reliable logistics partners, delays may still occur during transportation due to weather, traffic, customs or force majeure factors. If you have not received your order within the estimated delivery time, please first check the logistics status through the tracking number. If you still have any questions, please contact our customer service team in a timely manner. We promise to respond within 24 hours and do our utmost to assist in resolving the issue, including re-shipping or refunding (depending on the specific circumstances).

Address change and error
Please fill in the delivery address carefully when placing an order. If you find that the address is incorrect or needs to be modified, please contact our customer service team as soon as possible. Once an order is dispatched, a change in address may cause transportation delays or even prevent delivery. To avoid unnecessary trouble, please ensure that the receiving information is accurate and correct.

International transportation precautions
For international orders, buyers need to understand and abide by local customs regulations. Duties, value-added tax or import charges may be incurred, which shall be borne by the buyer. Lev3lsLA is unable to control or bear any delays or additional costs resulting from customs detention or taxes. Please confirm the relevant policies of your country before placing an order.

Return and transportation damage
If the hat is damaged or the goods do not match the order during transportation, please contact our customer service within 48 hours of receiving the goods and provide photos as proof. We will offer exchange or refund services as the situation requires to ensure a worry-free shopping experience for you.

Summary
Lev3lsLA always prioritizes customer satisfaction, striving for professionalism and efficiency in every aspect from order processing to logistics distribution. We hope that every customer can receive their favorite hat as soon as possible and feel our dedication and enthusiasm. Whether it's standard transportation, express delivery or international orders, we promise to provide you with a clear and reliable logistics experience.

Thank you for choosing Lev3lsLA. Let us accompany you on the sunny streets of Los Angeles. We also hope that every hat can become a symbol of your confidence and personality.