Service Policy

Welcome to Lev3lsLA! As a small hat store located in Los Angeles, we are committed to providing every customer with high-quality hats, a pleasant shopping experience and considerate customer service. To ensure your shopping experience is more reassuring and smooth, we have formulated the following detailed service policies.

1. Customer support and communication
We value the opinions and needs of every customer. Whether you have any questions before shopping or encounter any problems during the shopping process, you can contact our customer service team at any time. You can contact us in the following ways:

Email: support@lev3lsla.com

Telephone: +1 (310) 555-1234 (Monday to Friday 10:00-18:00)

Social media private message: Instagram/Facebook @Lev3lsLA

We promise to reply to your message within 24 hours and provide professional and patient answers. Our goal is to ensure that every customer feels comfortable and at ease when purchasing hats.

2. Product quality assurance
Lev3lsLA adheres to high standards of quality control, strictly controlling every step from fabric selection to manufacturing processes. We ensure that each hat is comfortable, durable and has a unique style. If the goods you receive have quality issues (such as damage, defects or wrong delivery), please contact our customer service within 48 hours. We will provide replacement or full refund services to protect your rights and interests.

3. Order processing and shipping
All orders will be processed within 1 to 3 working days. During the processing period, the product, packaging and delivery information will be checked to ensure the accuracy of the orders. After your order is dispatched, you will receive a logistics tracking number to keep track of the package's status in real time. We offer standard transportation, express transportation and international transportation services to meet the needs of different customers. The specific shipping fee and delivery time will be displayed at checkout.

4. Return and exchange service
We offer a clear and convenient return and exchange process. If you are not satisfied with the hat you purchased, you can apply for a return or exchange within 30 days of receiving the goods. The goods must be brand new, unused, in their original packaging and with accessories. Return and exchange applications should be submitted via customer service email or social media. We will review them within 24 hours and provide the return address and operation guide. The shipping cost for returns due to non-quality issues shall be borne by the buyer, while for returns due to quality issues, we will cover the shipping cost.

5. Privacy and Information Security
Lev3lsLA attaches great importance to customers' privacy and information security. We promise not to sell or disclose your personal information to any third party. All payment information is processed through secure encrypted channels to ensure your shopping process is safe and reliable.

6. Complaint and Feedback Handling
If you encounter any problems or dissatisfaction during the shopping process, we encourage you to communicate with us at any time. All complaints and feedback will be taken seriously. The customer service team will respond within 24 hours and do their utmost to solve the problems. Our goal is to ensure that every customer can enjoy a satisfactory shopping experience.

7. Special circumstances and force majeure
In very rare cases, factors such as natural disasters, transportation delays, supply chain issues or other force majeure factors may affect order processing and delivery times. In the event of such situations, we will promptly notify the customers and do our best to provide solutions, including delayed shipment or refund processing.

8. Service Tenet
The service tenet of Lev3lsLA is to make every customer feel professional, considerate and trusted. From pre-sale consultation to after-sale guarantee, we are committed to creating a worry-free shopping experience. Each hat is not merely a product; it is our commitment to quality, detail and customer experience. We hope that when customers shop at Lev3lsLA, they can not only find the ideal hats but also feel the brand's dedication and enthusiasm.

Summary
Lev3lsLA firmly believes that high-quality products are as important as perfect services. We promise to be conscientious and responsible in every link, from product quality, order processing to customer support and after-sales service, striving to be professional, efficient and warm. Thank you for choosing Lev3lsLA. Let us accompany you on the sunny streets of Los Angeles, allowing you to wear your own hat and showcase your unique personality and confident demeanor.